Cloud City Accounting
Effective Date: July 1, 2023
Cloud City Accounting (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
This policy applies to personal information collected through our website, client engagements, communications, and related services.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Identification Information
- Name
- Email address
- Phone number
- Mailing address
- Business name and contact details
b. Financial and Accounting Information
- Banking details
- Tax identification numbers (e.g., SIN where legally required)
- Financial statements
- Payroll and employment information
- Tax records and filings
c. Technical Information
- IP address
- Browser type and device information
- Website usage data via cookies and analytics tools
2. How We Collect Information
We collect personal information when you:
- Contact us through our website or email
- Engage our accounting or advisory services
- Submit documents or information electronically
- Subscribe to newsletters or updates
- Interact with our website
We collect information only by fair and lawful means and, where appropriate, with your knowledge and consent.
3. How We Use Your Information
We use personal information for the following purposes:
- To provide accounting, bookkeeping, tax, and advisory services
- To communicate with clients and respond to inquiries
- To fulfill legal, regulatory, and professional obligations
- To process payments and manage client accounts
- To improve our website and services
- To send relevant service updates or communications (you may opt out at any time)
4. Consent
By providing personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.
5. Disclosure of Information
We do not sell or rent personal information.
We may disclose personal information:
- To trusted service providers (e.g., cloud accounting software, secure document platforms) strictly for service delivery
- When required by law, regulation, court order, or professional standards
- To regulatory bodies such as the Canada Revenue Agency (CRA), with client authorization or legal obligation
All third-party service providers are required to maintain appropriate confidentiality and security standards.
6. Data Storage and Security
As a remote-first firm, we use secure, cloud-based systems with industry-standard safeguards, including:
- Encryption
- Access controls
- Secure file-sharing platforms
- Confidentiality agreements with contractors and staff
Personal information may be stored or processed outside Canada. Where this occurs, it remains protected under contractual and security safeguards consistent with Canadian privacy standards.
7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law, professional standards, or regulatory obligations.
8. Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
Requests may be made in writing and will be addressed within a reasonable timeframe, subject to legal limitations.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can modify your browser settings to refuse cookies, though some features of the site may not function properly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Cloud City Accounting
https://www.cloudcityaccounting.com
British Columbia, Canada
office@cloudcityaccounting.com
250-847-1567